COMPANY INFO

Pesjak, d.o.o.
Loka 1
4290 Tržič,
Slovenia

VAT number: SI15546187
Registration number: 3512100000

RETURNS AND CLAIMS

Claims
In situations when a customer receives damaged goods, they are obliged to immediately inform the seller. If possible, the seller must replace the faulty item with the same kind of appropriate item. If that’s not possible, or if the customer does not agree with the proposed replacement, the seller offers customer full refund.

 
Complaints and disputes 

Disagreements and disputes subject to purchase or implementation of the “GENERAL BUSINESS CONDITIONS” will be solved reasonably by both contractual parties (seller and customer). In case parties fail to come to an agreement, the competent court in Kranj shall settle the matter.

You can send your proposals, opinions, complaints and compliments to our email bdf@amzs.si or info@rocnakomanda.si. Any potential complaints will be dealt with as soon as possible, while proposals, opinions and compliments will kindly be accepted.

Limit of liability

Pesjak d.o.o. is allowed to withdraw from this contract only if an evident error is identified (Article 46 of the Code of Obligations). An error is considered evident, if there are errors found in key product characteristics and all other errors deemed crucial in trade or serving customer’s purpose, which the Pesjak d.o.o. company would not approve of, and would not agree to in a contract. This includes evident errors in price.

DATA PROTECTION

Protection of personal data

Provider is obliged to maintain and protect all personal customer data.

Personal data of our customers is one of the areas we deal with very carefully and give special attention. 

Manager of the website Pesjak d.o.o. is obliged to protect personal information of its customers in accordance with the personal Data Protection Act (ZVOP-1-UPB1)

For the purpose of business, the webstore collects the following customer information:

• name and surname,
• address and place of residence,
• e-mail address,
• username,
• password in a coded form,
• all other information customers input in the forms online.

Website can also store certain permanent cookies on a customer’s computer:

• four Google Analytics system cookies (for analysing website’s visits)

All mentioned data, apart from cookies are permanently stored on the website’s server. Cookies are saved on the server memory only for the duration of a visit and get deleted after 1 hour of inactivity, whereas permanent cookies get stored on a visitor’s computer.  

Website’s manager has the permission to use data in an anonymised and summarised form for the purpose of statistical analysis.

Webstore’s manager will in no situation distribute user data to unauthorised individuals.

 
Disclosure of personal data in exceptional circumstances

Data collected and processed by the website will be disclosed only if such an obligation is determined by law, or in good faith that such actions are necessary before court and other state authorities, and for protection and realisation of webstore’s legal interests.